Terms of Service

Last updated: July 23, 2026

Overview

Pontifex Care is an AI-native HMS + CRM platform that helps clinics and hospitals run patients, visits, billing, and growth in one connected workspace. By using our platform, you agree to these terms.

Service Description

Healthcare operations services

  • Our platform provides patient charts, appointments, clinical workflows, GST-aware billing, optional labs/pharmacy/IPD modules, CRM tools, and AI assists for healthcare teams worldwide.
  • We offer role-based workspaces, GST-aware invoicing, campaign/lead tools, audit logging, and India-compliance oriented controls (including ABDM-ready configuration).
  • Subscriptions are billed per plan (Clinic / Growth / Hospital / Enterprise) with uptime commitments on applicable tiers.

API and Integrations

  • Our platform may provide APIs and webhooks for programmatic access to permitted operational data and integrations.
  • Users must comply with rate limits and fair usage policies for API access.
  • Third-party integrations are subject to their respective terms of service.

User Responsibilities

By using our platform, you agree to:

  • Comply with all applicable laws and regulations.
  • Maintain the security of your account credentials, API keys, and staff access.
  • Use clinical and billing features responsibly; verify charges, prescriptions, and records before acting on them.
  • Not use the platform for harmful, deceptive, or malicious purposes.
  • Report any security vulnerabilities or misuse promptly.

Usage Terms

Our usage terms include:

  • Fair usage policies for seats, messaging, and API calls.
  • Uptime SLAs on applicable Hospital / Enterprise plans.
  • Audit and record retention based on your plan and legal requirements.

Data Policies

Our data handling policies ensure:

  • Patient and operational data remain isolated per organization tenant. AI assists operate within your org boundary under our privacy practices.
  • Designed with DPDPA-aware practices and other applicable data-protection requirements for our customers.
  • Data isolation between customer organizations for all clinical and commercial records.
  • Clear data retention and deletion policies.

Contact Information

For any questions or concerns regarding these terms, please reach out to our team:

Contact Support